I particularly liked this approach he describes for a software training course. It solves that issue of allowing users the ability to go through the content at their own pace, but then provides access to an expert who can really focus a training session on their specific needs.
"These learners would go through online courseware for about 6 hours that wouldThis would be a great approach for a large scale software rollout -- do the e-Learning portion upfront, and then have tailored classroom/WebEx sessions that focus on just what the learners need and where their gaps are.
teach them about the software and test them using simulations. At any time
during the course, the learner could click “Ask a Question” and it would allow
them to type in a question that would be saved in their question list. At the
end, they would be able to edit their list and then it was sent to the
instructor. Once all five people were done with the courseware, the instructor
would schedule a WebEx and go through the questions.