Wednesday, March 21, 2012

John Maeda The Art of Leadership #LSCon

Opening keynote session with John Maeda, President of Rhode Island School of Design. I’m at Learning Solutions in Orlando today – hosted by the eLearning Guild.  Forgive typos and poor grammar!

The Art of Leadership

Maeda was tenured faculty at MIT – professor by day, student by night as he got an MBA.  And then four years ago he became college president with no training! So he bought books. And now he’s been learning about art and design.

Four things he’ll talk about today in regards to leadership: build from foundations, craft the team, sense actively, fail productively.

Build from Foundations:

Get your hands dirty. Artists are dirty – covered in chalk and paint. For the first year at RISD the goal is to break these artists down so they can learn to see again – stop drawing the buildings, but just drawing the shapes – the essence of what you’re really seeing…and not what you’re seeing in your mind.  This helps you get to the WHY of why you’re doing something.

Hilary Austen, Artistry Unleashed (a book) – case study of how artists think and takes apart 3 zones of knowledge:

  • Directional Knowledge (Identity): I’m an artist, a programmer. A sense of what I want to be.
  • Conceptual Knowledge (The How): I’m going to learn and make sense of this. Gather the skills and get the concepts.
  • Experiential Knowledge (Doing): Get my hands dirty and figure it out.

This stream of learning is mastery. And as you’re doing, you start changing your conceptual knowledge - “hey that’s not how it really works.” And then you change your identity - “I’m not that kind of artist; i’m this kind.” This is the lifetime pursuit of excellence.

Craft the Team:

Great teams can enable; bad teams disable.

In Japan – these wooden buildings have been standing for thousands of years…how is that possible? Choosing the right materials – they went to the mountain and took trees from the north side of the mountain to build the north facing walls, etc.

Choose the right materials.

Your materials are your people.

How do you get individuals to work as a team? It’s the fundamental question and it’s a hard thing to do.

“There’s a WE in WELCOME.” Human power of welcoming people – it’s not coming through dialogue boxes or hashtags. It’s coming from people.

Most leaders use “we”.

Marshall Ganz – no books, works at Harvard, has YouTube Videos you can look for that talk about this  – simple principles of leadership based on common sense and the wisdom of the ancients – think of it as a spiral with three parts:

  • Every leader leads through the stories that they tell. Through stories that move you through action. You will only act if you engage. Engage is not normal – you have to get out of autopilot.
  • The story of self – who am I, where do I come from.
  • The story of us – who are we and how are we connected and similar.
  • The story of now – the world has changed; we have to work together to make a difference.

Every leader that is successful follows this pattern. Leaders need these stories because they’re usually leading a change. Leaders aren’t necessary if change isn’t needed. If everything is certain, you don’t need leaders. You need leaders in times of uncertainty.

Individuals can’t hear you unless they can feel you.

Sense Actively:

Artists are always doing the wrong things at the right now. They’re trying things.

Flying kites – the only time you can see the wind. Artists fly kites.

The wind (the forces of change today that we can’t see):

  • He shows a chart of earnings and income vs. cost of medical and college costs. 
  • The monopoly on information is being disrupted…times are uncertain…we need leaders.
  • Organizations and hierarchy – this is being disrupted. It’s awkward because everyone can talk to everyone. This is terrible for those who are happy at the top. It’s morphing into a network – and it’s disorganized and feels a bit odd.  And it’s a trans-organization network – you can friend your competitor (you know what they’re doing and what they’re eating!).

Fail Productively:

Leaders are often challenged to listen when the listening is hard. Leaders are often connecting people – they hope to make connections between people.

Leadership = Traditional Leadership and Creative Leadership

  • symbol of authority vs. symbol of inspiration
  • yes or no vs. maybe (comfortable with ambiguity)

Ben Horowitz’s blog.  The secret of a CEO is to never tell anyone you’re having a psychological meltdown. “If you manage a team of 10 people, it’s quite possible to do so with very few mistakes or bad behaviors. If you manage an organization of many more it becomes quite impossible.”

A lot of leaders are used to

Redesigning Leadership (book by John Maeda and Becky Bermont) – chronicles first two years of being president of a college.

Humanity and Technology

The disruption of TVs, computers, mobile (a tv on your face…)

Technology realizes progress at light speed…electrons travel at light speed; people don’t.

Technology…delivery text, images, music, movies…there’s a pattern across CD ROMS to browsers to phones…we’re kind of stuck in this loop now.

Design = making solutions; Art = making questions

Artists ask why..why not? It’s not about auto-pilot…

VUCA (Volatile, Uncertain, Complex, Ambiguous) – characterizes how we feel now. It’s sounds scary, but we can work with it with a different VUCA (Visioning, Understanding, Clarity, Agility). This is the antidote to the now. Building common understanding.

 

Art and science are merging again. Scientists are inspired by artists.

Design makes something desirable. It makes you want it.  (Think Apple products!)

Turning STEM into STEAM – adding the arts back into science.  Bringing the left and right brain together.  (STEM = Science, Technology, Engineering, Mathematics)

Wednesday, February 29, 2012

The Accidental Instructional Designer: A Learning Solutions Workshop!

On March 19, I'll be leading a one day workshop in Orlando as part of the pre-conference program for the eLearning Guild's 2012 Learning Solutions conference.

From the workshop description:
Most of us working as instructional designers got here by accident, by showing an aptitude for training or expertise in a particular subject matter area. And now, here you are, responsible – in some way – for the design, development, and/or delivery of eLearning. And now you’re actually passionate about what you do. So now what? This workshop will help answer some questions: What does eLearning look like today? What flavors does it come in and do I need to be an expert in all areas? How do I know when to use what kind of eLearning, or whether eLearning is even the right choice?
If you're an accidental instructional designer looking to get better at what you do and willing to explore some new ways of looking at things, then please join me in Orlando!

There's still plenty of time to sign up.


Wednesday, February 15, 2012

The CBT Lady

In the spirit of trying to explain to people what I do for a living, I was trying to explain to someone recently what I do for a living.

“I help organizations design and deliver online training programs…”

The guy made a cross with his fingers and hissed at me saying, “Oh no, you’re the CBT Lady!”

Visions of hairnet covered lunch ladies. I haven’t recovered yet from this one.

The CBT Lady?

“Oh no. You create those horrible things that we have to sit through. Every screen is locked out.  And there’s a test at the end and if you get one question wrong you have to take the whole thing again!"

222683089_cb22ee0807I then tried to explain, “We create elearning that is NOT that…we try to do that much better…”

“Oh no, the CBT Lady!”

Two weeks later.  Same guy. He introduces me to his wife. She and I start chatting about what we do. “She’s the CBT Lady!”  And then she starts hissing at me.

It was all in good fun. But seriously. This is how our industry is perceived by the world -- by those forced to suffer through hours of clicky-clicky blah-blah at the hands of the CBT Lady.

Whatever you do, don’t be The  CBT Lady.  I’m begging you.

Photocredit: “Always be nice to the lunch lady” by MelvinSchlubman

Monday, February 13, 2012

Write the Questions First...


"Live the questions now. Perhaps then, someday far in the future, you will gradually, without even noticing it, live your way into the answer." ~ Rainer Marie Rilke, from “Letters to a Young Poet"
Words to live by. And, it turns out, words by which to design instruction.

Wednesday, February 08, 2012

Kineo Event in Los Angeles Feb 28th

If you're an elearning professional in the Greater Los Angeles area, please join us for a fun and informative networking and sharing event on February 28.  


Kineo clients from the entertainment and technology industries will be presenting case studies, and I'll be leading a conversation, along with Kineo's Tanveer Makhani, on mobile learning for  the enterprise.


Date:  February 28, 2012
Time:  8:30 AM – 11:30 AM
Location:  Warner Bros. Screening Room, Burbank, CA
For more information email events@kineo.com
Bring yourself, bring your elearning friends and clients!  See you in Burbank!
Photocredit: Hollywood by tolomea

Monday, January 30, 2012

ASTD TechKnowledge Wrap Up in Pictures #ASTDTK12

Back home now after another exciting week in Las Vegas for ASTD’s TechKnowledge 2012 conference and expo. (I took a redeye home Friday night and then went camping with my son’s cub scout pack Saturday night.  Crazy, I know.)
Held at the Rio in Las Vegas, this year’s conference featured great keynote sessions from Jane McGonigal, Stuart  Crabb of Facebook, and Lisa Doyle of the VA; concurrent sessions and creation stations with Jane Bozarth, Connie Malamed, Julie Dirksen, Kevin Thorn, Aaron Silvers, Judy Unrein, Kris Rockwell, Ellen Wagner, Reuben Tozman, Cindy Huggett,  and many others; TK Chats on varied topics; and endless hallway conversations.  I know my brain was full but invigorated!
photo (14)
I live blogged most of the sessions I went to:
Here are some other highlights of the conference, in pictures:
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 Talking authoring tools and HTML5 at TK Chat with Dave Anderson of Articulate, Patrick Krekelberg of Allen Interactions, Thomas Toth and Judy Unrein.
This year’s TK Chat sessions ran the gamut, with particularly hot topics around Social Learning, Gamification and tools.  One of my favorite conference moments was during the TK Chat on mobile when Kris Rockwell (@hybridkris) gave someone her conference AHA moment about QR codes. 


photo (2)
Kineo was onscreen as-large-as-life every time I walked past the the Adobe Booth, where they had a Kineo Captivate project running on endless loop. 
Although Kineo’s Managing Director Steve Rayson was in London at the Learning Technologies conference, there he is on the screen behind Adobe’s Allen Partridge.  Kind of a fancy magic trick, eh?


photo (3)
This year was the second annual Monsters of Instructional Design TK Chat with esteemed ID professors: Steve Villachica (Boise State), Allison Rossett (SDSU), Karl Kapp (Bloomsburg), and Ellen Wagner (Sage Road Solutions).
We talked about the disconnect between many ID programs and the demands of the industry, and tried to resolve the big problems of the biz – like trying to hire talented professionals well-versed in the whole elearning professionals pie: the Science of Learning, the Art of Learning, the Technology of Learning, and the Business of Learning.

stucrabb_facebook
Thursday’s general session was keynoted by Stuart Crabb, head of learning at Facebook. With over 70% of Facebook employees born since 1979, they’ve got some different cultural challenges than a lot of orgs.  Perhaps a picture of the way things will be?
I took it as an opportunity to go all meta and posted to Facebook while listening to Stu talk about Facebook.







photo (12) But not all of the magic happened during the day. One night I hit the town and saw Penn & Teller. Here’s me with Judy Unrein (@jkunrein) talking to Teller (yeah, he talks). Later, Judy’s phone ended up inside a frozen fish in the back of the auidence.  I got to call her phone while it was in the fish. Talk about thrilling! (Photo credit: Kevin Thorn @learnnuggets)







Cammy at ASTD
My role as chairperson of this year’s Planning Advisory Committee for TK12 included emceeing all the general sessions.  (Photo credit: Kris Rockwell @hybridkris)
Here I am looking particularly passionate about something. Either that or I was ready to break into song – it was Vegas after all. 
All in all, a great conference and I was thrilled to have been able to play the role that I got to play.  Thanks to ASTD for letting me play along this year!

Friday, January 27, 2012

Lisa Doyle Veterans Affairs Acquisition Academy #ASTDTK12

My live notes from today’s closing session at ASTD TK12 in  Las Vegas. Lisa Doyle is the Chancellor of the Veterans Affairs Acquisition Academy and named Chief Learning Office of the Year by CLO Magazine for 2012.

“The more we understand our Veterans, the better we will serve them.”

VA – second largest cabinet level agency in the US. 300,000 employees. 152 medical centers and hospitals across US. Second only to the Dept of Ed in providing educational benefits. Largest cemetery system in teh US.

55% of VA workforce is eligible for retirement in the next ten years.

Opened the Acquisition Academy in 2008. Competency based programs.

Opened five schools to train. (acquisition internship school, contracting prof school, facilities management school, program management school, supply chain management school).

Critical success factors:

  • environment
  • holistic model
  • theory to practice
  • quality control (maintain and evaluate learning across the enterprise)

The Academy is a two story brick and mortal building. A learning environment and not a workplace. It’s full of color and curved surfaces. The board room has no square walls to inspire innovation and creativity and risk taking (properly managed).

16 classrooms – can train 450 people a day. With interactive whiteboards, etc.

The walls are painted with the mission: why we’re here: “To care for him who shall have borne the battle, and for his widow, and his orphan.” ~A. Lincoln

The holistic model

3 year internship program—training the next generation of professionals (second careers, those out of college)

technical skills, interpersonal skills, writing, speaking, self-understanding, leadership skills (you serve as a leader at all levels – so this begins on day 1), skill building (learning laboratory). mission service.

Scenario Driven Learning Laboratory

Preparing interns to do the work when they go out on job rotation. VAAA’s IDs use VA work to create scenario driven exercises, case studies, etc to expose learners to the actual job environment

Job rotations are critical – so they can be added bench strength – in medical centers and hospitals throughout the US.

Decreased time to competency.

Education with a purpose.

Internship program for wounded warriors. Over 100 million veterans are unemployed. The rate for post 9/11 Veterans is higher than the rest of the veteran population (particularly those ages 18-29).

Veterans are ideal candidates and make excellent employees. The attributes that Vets develop during their time in service are attributes that employers look for: leadership skills, discipline, rigor, team members, they take care of each other…

It’s a little different from standard intern program:

  • infused education (it requires 24 hours of business credit – they’re in college 2 days a week onsite at the VA Academy – they partnered with a local college and the professors come to them)
  • peak performance training (managing mental emotional and physiological responses to perform at peak levels – helping wounded warriors transition back from the battlefield). Also includes study skills – many of these went from high school to the battlefield. 

Wounded Warrior program helps VA with succession planning. Allows them to hire experienced employees. Creates a career path for wounded warriors where they can progress in the VA.

It’s Veterans serving Veterans.