OK. Maybe it's not possible to make Six Sigma eLearning fun. But I've tried.
And to be honest, it wasn't quite Six Sigma, but close.
This manufacturing process training course was originally delivered as a four hour plus death-by-PowerPoint classroom session (if you could see the original PPT source content, you'd begin glazing over within a few slides).
I went out on a few limbs here and tried to design something different. Within certain parameters as defined by the client (of course).
Here's some of what I tried to incorporate in order to (we hope) create an engaging experience:
Less is More. Cut, cut, cut.
Of course, SMES pushed back on this approach during story board review.
But when I hear someone telling me that this is the spot in the classroom session when the users start drooling and staring out the window, don't you think that's a good place to simplify?
Storyline. I created characters that the learner follows throughout the course. "Meet Pete and his team." Learn from this manufacturing group and how they applied these principles to their work place.
And we made it fun. Rubber Ducks! Everyone loves rubber ducks, right? Applying concepts to a fun, but real-world scenario to ensure better knowledge transfer and retention.
Got some pushback on this one, again from the SMEs. "Is it too juvenile?"
End-users thought it was fun. SMEs felt a bit threatened by this fun take on their sacred content. The juries still out.
Games! We created three or four mini-games scattered throughout the course to test concepts. Of course, we used rubber ducks whenever possible to create some fun graphics and exercises. For design inspiration, I took a few pages out of Karl Kapp's book Gadgets, Games and Gizmos for Learning.
Using Audio. I tried to make more effective use of audio. Avoided reading text heavy pages word-for-word. But I got pushback. "Unless there's audio on every page, our user's will think it's broken..."
Better Assessment Questions. I wrote scenario based questions that were about context and concepts -- not rote memorization skills.
Navigation. I tried, but couldn't convince my client to go with open navigation. We had to go with lockouts, meaning the learner must go through the topics in order and can't advance to the next topic until the previous topic has been completed. Alas.
Overall Feedback. So far, the client likes it, but there's some uncertainty. "This is unlike anything we've done before." Which can be a good thing and a bad thing, right?
Do you think I went too far with the rubber duck motif? Did I threaten a sacred cow?