Donald Clark posted a link to a lovely little article by Ruth Clark: Give Your Training a Visual Boost in the April 09 edition of ASTD's T&D.
The article contains such gems as:
"Decorative visuals defeat learning."
and
"The least successful learning resulted from text and audio repetition of that text."
This would be a great article to forward to a client. You know the one. They want audio narrating that long paragraph of text that they think should also appear on the screen in order to appeal to different learning styles...