Totara LMS: Open for Business

Eager to learn more about the new open source learning management system Totara?  The website is now open and ready for browsing: http://totaralms.com/

And if  you’re going to be a DevLearn this week, we’ll be demonstrating Totara in all its open loveliness.  Stop by Kineo Booth #100.

San Francisco, see you soon!

Kineo Insights Webinar: Kronos Moodle Case Study

Today as part of the Kineo Insights webinar series – a conversation on open source.  The following are my notes from Part 2 of the webinar: Our Journey: Harnessing Moodle to Deliver Customer Training

Kronos – Scott Severn and Lynn Bennett – manage the customer training team for Kronos.  Kronos delivers products and services to customers managing workforce.

Scott and Lynn are with customer services group and deliver training to customers – through Moodle.

Today:

• How we’re using Moodle from customer usability.
• Why we chose Moodle as a platform.

Kronos had a vast library of elearning content to help customers betters use products.  A long list of courses that the user had to identify what was relevant learning.

6 months ago started working with Kineo to take new approach to subscription site.  Decided to stay with Moodle.  Now the system identifies relevant learning – put together a wizard to be much more supportive of audience. 

Users can now create a My Learning page to find the content they needed.

Vastly changed the Moodle’s look and feel.

A great place for customers to reinforce what getting in ILT, to help new hires on board, to enhance usability of Kronos products.

Why Moodle?

2 1/2 years ago – Knowledge Pass Subscription offering was first released on Moodle.  Compared it to a # of diff open source offerings as well as large commercial systems and smaller vendors as well.

• Decided would rather spend money on support and implementation rather than licensing.  Low start up costs helped us out (no licensing fees; minimal server requirements).  Annual cost of hosting with a hosting vendor was cheaper than licensing options with commercial vendors.
• Professional support available through numerous support vendors.
• Easy to implement
• Relatively easy to modify (use in house programmers to do simple changes to PHP codes – not a huge risk)

In January, did a redesign with Kineo.  But first did an analysis to see if should stay with Moodle.  Looked again at commercial LMS options, but chose to stay with Moodle. 

• Kineo customizations gave granular security – customer A sees certain products, customer B sees different set of products.
• Implemented Moodle’s Flash video module – created fabulous video experience.
• Integrated Moodle’s mySQL database to integrate with Kronos’ internal reporting system –

Questions:

Does Moodle have support for competency based role analysis?  Out of box, Moodle doesn’t have competency or role based training.  But Kineo has done some customizations.  We’ve also taken that one step further to do a gap analysis.  This has become a common request from corporate customers.  Looking at how to use Moodle for more traditional HR functionalities…corporate world is taking open source much more seriously.

Did Kronos want open source or proprietary?  Kronos considered both, but Moodle won when weighing the pros and cons.

 Did Kronos use a score card?  How should we evaluate these tools?  Download Sakai and Moodle and try ‘em out!  It’s free.

You can access Part 1 of the webinar here: The Truth About Open Source: A conversation with  Michael Korcuska, Executive Director  of Sakai.

Join us for our next Kineo Insights webinar:

March 11, 2010: eLearning Insider: Challenges and Best Practices for Internal Development Teams

8:00 AM Pacific/10:00 AM Central/11:00 AM Eastern/4:00 PM UK

• Rory Lawson, Instructional Design, Manager Learning Design, Learning HSBC Group Management Training College (UK)
• Anne Marie Laures, Principal at Laures Consulting, former Director Learning Services at Walgreens
• Ellen Wagner, Partner Sage Road Solutions, former Sr. Director Worldwide eLearning Adobe Systems

Click here to register.

Kineo Insights Webinar: The Truth About Open Source – a conversation with Sakai’s Executive Director

Today as part of the Kineo Insights webinar series – a conversation on open source. The following are my notes from Part 1 of the webinar: The Truth About Open Source: A conversation with Michael Korcuska, Executive Director of Sakai.

The Truth About Open Source

• Who writes the code?
• How safe is it?
• Is it really free?
• And other burning questions about source…

Poll #1: How many of you currently use open source LMS?

• 5% currently use one
• 95% do not use an open source LMS.

Poll #2: What do you consider the primary benefits of an open source LMS?

• Cost (55%)
• Avoiding vendor lock-in (40%)
• Ability to customize (70%)
• License flexibility (35%)
• Other (20%)?

Poll #3: What are the biggest barriers to open source LMS?

• No support/Accountability (58%)
• Sustainability risk -- how long will that product be there? (37%)
• Total cost of ownership (32%)
• Difficulty to maintain (68%)
• Lack of security/quality control (53%)

Poll #4: Who is the audience for your training?

• Employees (60%)
• Customers (30%)
• Partners/Resellers (5%)
• Consumers/Public (5%)
• Other (5%)

Michael Korcuska – big picture issues with open source LMS.

Michael is the Executive Director of the Sakai Foundation – open source Course/Learning Management System focused in education space (a “competitor” to Moodle). In the open source world, these projects tend to be friendlier than Google vs. Microsoft :)

Sakai started in 2004 – collaboration of universities (Michigan, Indiana, Stanford, MIT, Berkeley). – 5 schools with homegrown systems. Inefficient to build 5 systems; figured they were already experts in learning. Now used in over 200 institutions around the world. Used by some companies. Primary market is higher ed, k-12.

Free?

Is it really free? Free beer you can enjoy in moderation without long term costs. But a free puppy – requires care and feeding. Long terms costs to maintain that are much higher than any initial purpose costs.

Open source isn’t free. No license costs. You can direct that savings to other areas.

But it’s free as in freedom! No one tells you what you can do with the software. Or that you can’t keep running it or that you have to upgrade or customize with this fee. Freedom to do what you want to do with the software.

Support?

Who you gonna call? There’s no “one throat to choke”.

Is support going to be better in a proprietary company or an open source support?

If you hire someone like Kineo – they survive only on the quality of their support. You can always take your business somewhere else! This pressure on support vendors works in the customers favor. Support providers know who butters their bread.

Risks?

Perception of risk associated with open source -- “it’s not as safe” “there may be more bugs”…”security”

There is really no fundamental difference between os and proprietary.

Open source code is open from the first moment – see bugs earlier, fix before goes into production – lots of eyes! Look at the track record of the orgs behind the development of the project.

Your comfort needs to come from who’s using the product in production? If there aren’t a lot of reported bugs and security concerns – that should give you great comfort.

Roadmap?

How do these projects get developed? Where do innovation and ideas come from?

At Sakai – all of the 200 institutions help determine what the future of Sakai is going to be. Programmers are all over the place.

Moodle has a central team that works out of Moodle HQ – works more like a proprietary software vendor in that sense. Moodle does get contributions from all over the world – but those get inspected by Moodle core team who control the direction.

Who else is using the product? Has their experience been good? Can you find a robust set of users who are doing the same things you want to do with the platform? If you find them, you can be sure there will be effort and innovations going on in that direction. You can have confidence that investment in the platform will support customers like you.

Sustainability?

Where does the money come from? Why are people working on open source projects? Some work out of respect; some because institutions want to cooperate. Very few open source projects succeed just because people like the respect they get – most need a solid source of funding. (Moodle gets a fee that Moodle commercial affiliates pay back to Moodle HQ to ensure money for future development).

Need to understand how the money flows. And that the revenue stream is stable. Moodle stream is safe – given # of users and # of businesses. Moodle is a solid bet and a stable org. (Same is true of Sakai – because of institutional commitment). Sustainability of Moodle shouldn’t be a concern for anyone!

Questions:

Does Sakai or Moodle have restrictions on # of users and # of admins? No.

Is Sakai only used in education or is it also used in industry? Sakai is used a bit in industry, although Moodle has more of a base.

How is Sakai different from Moodle?

• Both are open source.
• They do have different licensing. The Sakai license enables commercial entities to build custom additions on top of Sakai and sell the resulting product. Moodle license says if you want to modify Moodle and redistribute that modification, that modification must also be open source.
• Sakai is java; Moodle is PHP.
• Sakai more education; Moodle more focus on corporate training world.
• Sakai was considered more enterprise adaptable; but Moodle has caught up around that.
• Moodle focused on teaching and learning use case; Sakai has built in ePortfolio system.

Where is Sakai going in the next few years? Sakai is building a new version from the ground up right now. Michael continues to see the education feature set being what’s attended to rather than the corporate training feature set.

Sakai doesn’t have an ecommerce module, but Moodle has that.

You can access Part 2 of the webinar here: Our Journey: Harnessing Moodle to Deliver Customer Training – A case study with Kronos.

Join us for our next Kineo Insights webinar:

March 11, 2010: eLearning Insider: Challenges and Best Practices for Internal Development Teams

8:00 AM Pacific/10:00 AM Central/11:00 AM Eastern/4:00 PM UK

• Rory Lawson, Instructional Design, Manager Learning Design, Learning HSBC Group Management Training College (UK)
• Anne Marie Laures, Principal at Laures Consulting, former Director Learning Services at Walgreens
• Ellen Wagner, Partner Sage Road Solutions, former Sr. Director Worldwide eLearning Adobe Systems

Click here to register.

The Corporate Moodle: A Tipping Point?

Richard Nantel of Brandon Hall recently posted about average LMS prices. A ‘low-cost’ LMS starts at an average of $58K. That’s the low price. Which is still a whole LOT of money.

And “in times like these…”

Why pay for a pricey LMS when you can Moodle or Drupal or Sakai?

Why do companies continue to pay huge dollars for products that are now being offered for free? Web conferencing services like DimDim now offer the equivalent of WebEx. For free.

(I’m a recent convert, perhaps on the path to open source evangelism.)

So what are some of the hurdles to overcome in the corporate market? Here are just a few:

It’s free. Because it’s open source, there are no licensing costs. This, apparently, freaks people out. Free must mean sub par, right? Wrong. Moodle and other open source products have huge communities behind them. Talented individuals who can program like hell and believe in the open source philosophy. (Note: Hosting costs aren't free and any customizations you do or support you'll need may require some moolah.)

Support. There’s no vendor who creates Moodle per say. That means there’s no 800 number or help desk you can call. That means your IT department has to know how to do all the code. Sure they can. Or you can contract with a company like Kineo that can host and support your Moodle for you (at the risk of sounding like a company shill!)

It’s not for corporate use. Well, it’s true that Moodle was originally created for academic use and it already has a great foothold in the academic world. But Moodle is increasingly being used in the corporate market. According to an eLearning Guild survey conducted in 2007, 18% of respondents in corporate settings reported using Moodle.

Out of the box, Moodle may not have all the features an enterprise needs, but simple add-ons can be created. Kineo has recently worked on creating a classroom management add-on for a corporate client and has a fabulous Moodle reporting tool.

It looks so very bland. Moodle out of the box is like vanilla pudding. Pretty plain. But the beauty of open source is you can customize it. Kineo has done some really fabulous interfaces that look slick, modern and way beyond what you might think possible. We’ve integrated Flash animations into Moodle home pages and replicated clients’ existing web sites. Take some vanilla pudding, add raisins or rainbow sprinkles or a caramel swirl.

I think the time for open source is now. What about you? Do you think we're at a tipping point?

Update: Want more evidence of the tipping Moodle? Check out a more recent post from May 11, 2010 profiling Tesco's Moodle.